Privacy Policy
Effective October 1, 2026
On this page
Rarity Auto LLC ("Rarity Auto," "we," "us") operates an auto body, mechanical, and detailing shop at 8223 Remmet Avenue, Canoga Park, CA 91304, our website at byrarityauto.com, and an online customer portal. This policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have.
Information we collect
- Contact information you give us: your name, phone number, and email address.
- Vehicle information: VIN, year, make, model, color, and license plate — either typed in by you or decoded from your VIN using the National Highway Traffic Safety Administration's public vPIC database.
- Service details: what you're interested in and any description you give us of what you need.
- Photos and documents related to your vehicle or repair, such as estimates, invoices, and before/after photos.
- Payment information: processed by Stripe. We only ever see the card brand, last four digits, and expiration date — we never see or store your full card number.
- Customer portal account information: if you create a portal account, your password is stored in encrypted (hashed) form and is never visible to us in plain text.
- Insurance claim details, when applicable: your claim number and the insurer, adjuster, or appraiser contact used to coordinate your claim.
- Communications: text messages, emails, and call records related to your service.
- Website interaction data: anonymized session activity on our website (see "Cookies and website analytics" below).
- Employment information, if you work for us (see "Our employees" below).
How we use your information
- To prepare estimates and perform the repair or service work you request.
- To communicate with you about appointments, estimates, invoices, and your vehicle's status.
- To process payments.
- To coordinate with your insurance company on a covered claim, at your request.
- To verify your identity when you log into the customer portal.
- To prevent fraud and abuse on our public forms.
- To understand how visitors use our website so we can improve it.
- To meet our legal, tax, and accounting obligations.
Text messages (SMS)
By giving us your phone number, you agree to receive text messages from us related to your service: appointment reminders, links to your estimate or invoice, account verification codes, and similar updates. These are service-related messages, not marketing blasts. Message and data rates may apply.
Reply STOP at any time to stop receiving texts, or HELP for help.
Cookies and website analytics
Our website uses Microsoft Clarity to record anonymized visitor activity, such as clicks and scrolling, so we can see what's working and what isn't. Clarity does not identify you by name. You can read Microsoft's own policy at clarity.microsoft.com/terms.
We do not use Google Analytics, Meta/Facebook Pixel, or any advertising or retargeting trackers.
Our customer portal uses a small number of functional cookies to keep you logged in, remember your session, and protect our forms from bots. These cookies aren't used for advertising and don't track you across other websites.
How long we keep your information
We keep your information as long as you're an active customer, and afterward for as long as needed for our business, tax, and legal records. If a staff member deletes a record, such as an old estimate, it's kept in a recoverable state for 90 days in case it was a mistake, then permanently removed.
How we protect your information
- Passwords are never stored in plain text.
- We never see or store your full card number — that's handled entirely by Stripe, a PCI-compliant payment processor.
- Access to customer and vehicle information is limited to staff who need it to do their job.
Your privacy rights (California)
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have the right to:
- Know what personal information we've collected about you and how we've used it.
- Request a copy of that information.
- Request that we delete it, subject to our legal and tax recordkeeping requirements.
- Correct inaccurate information.
- Not be discriminated against for exercising any of these rights.
We do not sell or share personal information as those terms are defined under the CCPA, so there is no "opt-out of sale" to request. To exercise any of these rights, contact us using the information below — we'll verify your identity before fulfilling a request.
Children's privacy
Our services are not directed at children, and we don't knowingly collect personal information from anyone under 16.
Our employees
If you work for Rarity Auto, we collect and keep the information needed to employ you: contact information, your role, your work schedule, time-clock records, and a log of when you log into our systems for security purposes. This information is used only for employment and business operations and isn't shared outside the company except as required by law, such as for payroll or workers' compensation.
Changes to this policy
We may update this policy from time to time. The date at the top of this page always reflects the latest version.
Contact us
Questions about this policy, or want to exercise one of your privacy rights? Reach us at:
Rarity Auto LLC
8223 Remmet Avenue, Canoga Park, CA 91304
888-303-6355
contact@byrarityauto.com